How to open a 365 shared mailbox
in Outlook Web App / Webmail

Step by Step

This assumes your administrator has already granted you full permission on the shared mailbox you are trying to access.

How to open the shared mailbox in a separate window

  • From Outlook online...
  • Click your profile picture in the top right corner
  • Click open another mailbox
  • Type the name of the shared mailbox
  • Click open
  • (In the video demo the shared mailbox name is gorazyinfo)

How to open shared mailbox below your primary mailbox

  • From Outlook online...
  • Right-click folders
  • Click add shared folder
  • Type the name of the shared mailbox
  • Click add
  • (In the video demo the shared mailbox name is gorazyinfo)

Quick Video Tutorial


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